A quest for 'more info' on bank fees - The Red Tape Chronicles - MSNBC.com

A quest for 'more info' on bank fees - The Red Tape Chronicles - MSNBC.com: "If you saw this line on your online banking statement -- 'Service fee: $3 (more info)' -- What would expect to see when you clicked on the hyperlinked words 'more info”?
More information, I would suspect. But that’s not what you would get.
At Wachovia Bank, clicking on those words doesn't shed any light on the fee. The window that pops up reads merely 'Service Fee. Quantity: 1. Total $3.'
The other day, colleague Andy Gallagher showed me his fee-laden Wachovia checking account statement, his blood boiling from unintelligible fees. But it was the 'more info' thing that really stuck in his craw. You can see why by looking at the graphic below. "